Samantha
Call Centre Operator
On the job:
11 months
North Bay Anti-Fraud Centre
Ontario
Samantha finds real purpose in supporting people who call in to the RCMP through her role as a Call Centre Operator. She provides callers with clear and relevant advice, leaving them feeling more at ease by the end of the conversation.
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Video transcript
00:00:06:00
I do like the fact that I’m having the opportunity to work for the RCMP. I think that that’s pretty cool.
00:00:12:00
And the fact that we have this opportunity here in North Bay just because it is quite a small town and it’s cool that this began here. which is quite interesting. Not a lot of people know that.
00:00:19:27
I like being able to help people, because that’s like one thing I wanted to do going into, you know, after school as I wanted to go into a field where I can help individuals.
00:00:28:09
So a lot of the people who call are either, if sometimes they’re in like distress. So I’m able to like help them, like deescalate the situation and provide them with advice so that when the phone call ends, they feel like, okay.
“I do like the fact that I’m having the opportunity to work for the RCMP.”
Samantha
Call Centre Operator
